We had bought an HP desktop computer with windows 7 a few months ago.
Using the Microsoft upgrade offer we upgraded to Windows 8 for something like $15.
Then we found the HP scanner/printer driver needed to be re-installed (among some other things).
So we got the latest driver for the printer from the HP website.
Unfortunately the driver kept telling us that there was a registry key missing, and forced us to re-boot.
After re-boot, it did the same thing again.
So I added the registry key as it described it, which made it go further, but in the end it said it failed, and when I told it to continue, it undid everything it had done.
ARGH!
After a few re-tries, I had an idea. I ran the install again until it said it failed, but before I let it continue to undo everything it had done, I opened up task manager and killed the install program. Interestingly the spinning disk didn't go away, so I re-booted (after making sure there was nothing left in the Run registry key or my startup folder to make the install program run again).
After re-boot, the printer appeared as healthy in the printer and devices control panel applet (I was able to print a test page), and the HP solutions app works for scanning! Whew!
Boo to HP for the faulty driver install program and all the bloatware in it.
Using the Microsoft upgrade offer we upgraded to Windows 8 for something like $15.
Then we found the HP scanner/printer driver needed to be re-installed (among some other things).
So we got the latest driver for the printer from the HP website.
Unfortunately the driver kept telling us that there was a registry key missing, and forced us to re-boot.
After re-boot, it did the same thing again.
So I added the registry key as it described it, which made it go further, but in the end it said it failed, and when I told it to continue, it undid everything it had done.
ARGH!
After a few re-tries, I had an idea. I ran the install again until it said it failed, but before I let it continue to undo everything it had done, I opened up task manager and killed the install program. Interestingly the spinning disk didn't go away, so I re-booted (after making sure there was nothing left in the Run registry key or my startup folder to make the install program run again).
After re-boot, the printer appeared as healthy in the printer and devices control panel applet (I was able to print a test page), and the HP solutions app works for scanning! Whew!
Boo to HP for the faulty driver install program and all the bloatware in it.
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